Question 1

When do you drop new arrivals?

Accepted Answer

New arrivals are dropped on certain wednesdays @10AM CT. Make sure to sign-up with your email to be among the first to know when new collections drop.
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Question 2

Do you re-stock sold out items?

Accepted Answer

Sometimes! However, we tend to release new styles rather than restocking the existing collection. Make sure to sign-up with your email to be among the first to know about new arrivals and restocks.

Question 3

How does sizing run?

Accepted Answer

Sizing is standard U.S. unless otherwise stated in the product description. Our current collection mostly features items in S, M and L sizes. We’re looking into ways in which to expand our size range and when we do, we’ll feature those items for easy access. Please find our size chart here.

Question 4

Where do you get your clothing?

Accepted Answer

Our entire collection is hand picked by Maria Valentin. Most of which come from trendy wholesalers and manufactured in the U.S. and a variety of other countries.

Question 5

What is the currency of your store?

Accepted Answer

All prices are listed and transacted in U.S. Dollars.

Question 6

Where do you ship?

Accepted Answer

We currently ship to the U.S. and Puerto Rico.

Question 7

How do I know if my order is confirmed?

Accepted Answer

You will receive an order confirmation email as soon as your order has been accepted.

Question 8

Can I change or cancel my order once placed?

Accepted Answer

We are not able to make changes to your order once it has been submitted. You will have a short window to cancel items in your order before it begins processing, so please reply to your order confirmation email as soon as possible should you wish to do so. Please review all information carefully before placing your order, especially your shipping address information. Undeliverable orders are treated as a return and subject to our returns policy.

Question 9

When will my order ship?

Accepted Answer

Orders are out the door within 3 business days. You will receive a shipment confirmation email and tracking link as soon as your order is on its way.

Question 10

When will my order be delivered?

Accepted Answer

Once shipped, orders are delivered within 7 business days in the U.S. Please check your tracking link to view your order’s progress.

Question 11

I have not received my order, what should I do?"

Accepted Answer

In the unlikely event that your order is not delivered within the above delivery windows, please contact the carrier indicated in your tracking link for further information. If your package remains undelivered and there are no tracking updates for 20 days (30 days for international shipments), please submit a claim and we’ll process a refund. Please note that we are not responsible for lost or stolen packages that are reported as delivered.

Question 12

My item is damaged or defective, what should I do?"

Accepted Answer

Please reply to your order confirmation email with a picture of the issue.

Question 13

Who should I contact for questions after I placed my order?

Accepted Answer

Simply reply to your order confirmation email with any questions.

Question 14

Can I return my item for a refund?

Accepted Answer

Of course! Returns are refunded back to the original form of payment. Please see our returns policy for details.

Question 15

Can I exchange my item for a new size?

Accepted Answer

Yes you can! Simply process a return and place an order for the new size; however, due to high demand, we cannot guarantee availability.

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More Info:

FAQ

Returns

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Contact

abc123456@gmail.com